Yes, all our products are hand-painted by professional artists. They come from art academies around the world and have years of painting experience. While there may be slight differences between the actual item and the product images, every painting is made to ensure your satisfaction.

Because our paintings are handcrafted by artists, the production time usually takes 1-2 weeks, and you may receive the goods in over half a month. The specific completion time depends on the current order volume of the artist. As PP is currently in its early stages, the production time may be much less than 2 weeks. Additionally, we will send you videos and photos of the painting before it's completed to ensure your satisfaction with the quality and to accommodate any additional requests, such as adding custom elements or writing your name.

Yes! Since our paintings are hand-painted by artists, we will confirm with you once during the painting process if you have any additional requests. If so, and if the changes are not significant, our artists are happy to create a unique piece tailored to your preferences. However, please understand that artists may not be willing to accept major changes, as it's akin to creating a new painting and requires more time.

Absolutely! We offer hassle-free returns within 30 days. Rest assured, we won't send you any artwork that you're not completely satisfied with. Only after the painting is completed and approved by you will we package and ship it to you.